DMI provides complete technical and customer support services for all of our OEM and third-party clients. Our call center maintains 118 client-specific inbound call queues to provide individualized service to each client program and their dealership customers. We never outsource support to another company. All of our support center staff is specifically trained to work on your project. Together, they manage over 60,000 data connections to more than 23,000 dealers in the US and Canada every day. DMI support members are: - Client-specific
- Multi-lingual; English, French, and Spanish
- Extensively trained and mentored, over 40 hours annually
- Located in Austin and El Paso, TX plus Melbourne, Australia
OEM field and sales staff, dealers, and other client representatives can access support through phone, email, and our InfoIQ® Administrator tool. Log on any time day or night to see the status of dealer enrollments and resolution of issues. We offer support packages to fit your needs and budget: - Service Level Agreements
- Tier One and Tier Two support services
- Call center services for related businesses
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What our Customers are Saying... “I appreciate the effort, time, and talent that your staff has shared with me over the years. They consistently get the job done, solve problems, and provide excellent advice. Please accept my gratitude for jobs well done!” Ford dealer “We are really impressed with the quick turn-around on dealer enrollments. Great job everyone!” Third-party services provider “Through DMI’s persistence and efforts, we hit our dealer activation objectives for our program. Thank you for a great effort and great results!” Director, Parts and Service Sales and Marketing at an OEM |